How We Deliver: Our 7-Stage Approach

Exceed follows a 7-stage approach on the road to Performance Excellence. Our level of involvement changes throughout the stages and is most intense in the assess, enrol, and implementation stages. We define our exit strategy upfront and ensure that, as we round off our involvement, there is a transition stage during which we transfer the roles and responsibilities of the Performance Coach to internally appointed ‘support champions’ within your organisation.

This transfer of knowledge ensures that the gains made and changes realised are sustained after Exceed leaves. It also ensures that Performance Improvement doesn’t stop there, but becomes ”the way we work” in this organisation. As measurement is a key pillar of the Exceed approach, we support your on-going Performance Improvement efforts through regular quarterly health checks.

The 7 stages of the Performance Improvement process follow an approach similar to project management, starting with an upfront exploration and assessment, enrolling your leadership team and staff, co-designing the plan through to implementing the plan and, finally, transferring responsibilities and moving to a post-project support role.

Our clients always remain in control and each project has clearly defined gates where the client makes the Go / No Go decisions. Assessments are not always immediately followed with a project supported by Exceed coaches as the assessment will define whether the culture, systems and technology are stable and the timing is right for a performance improvement project. The assessment objectively identifies quick early wins, which - if implemented - will return value in excess of the assessment investment

Following is an overview of the 7 stages, followed by key bullet points for each stage:

Explore

• Exploration with Client Sponsor to establish the business case for Performance Coaching
  o Client Key Result Areas and existing performance gaps
  o The financial impact of current versus desired performance
  o Roles of the Exceed Coaches and Client Team to close performance gap
  o Requirements for a successful PACE assessment

 Assess

• Conduct Performance Improvement assessment consisting of
  o Performance culture assessment to objectively evaluate the organisation’s performance culture around our PACE framework.
  o Information mapping to clarify how data is used to provide critical information for decision making
  o Specific internal business process opportunities in critical areas of the Client’s business
  o Feedback assessment results to Client

Enroll

• One-on-One and group meetings with the Leadership Team, Supervisors and key Stakeholders to facilitate understanding of the need for continuous improvement and how they can get involved
• Develop the Leadership Team’s capacity to lead a successful Performance Improvement initiative
  o Insights Leadership Profiling

Plan Ahead

• Co-develop Implementation Plan and Roadmap for improvement with Leaders and Stakeholders
  o Agreement to proceed with Performance Improvement Plan: Client and Exceed
  o Leadership Breakaway Workshop (defining what is possible)
  o Specific operational performance objectives for Key Result Areas

Implement the Plan

• On-site coaching of PACE™ with Operations Team
  o PACE™ for Well Construction
  o PACE™ for Production
  o PACE ™for Shutdowns
• Regular status reports to Client Sponsor
• Feedback to and from Client Team to guide implementation

Transition

• Handover management of Performance Improvement Plan from Coach to Operations Team champions
• Design of specific Transition plan and Self Appraisal Process

Support

• Schedule of periodic Health Checks
• Optional coaching follow up visits customised to Client needs