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Most of our activities are of a repetitive nature. We do things over and over again, and with each repetition we become faster and better, saving time and reducing errors - we are learning.

Knowledge management is a systematic approach that takes this unconscious learning, and provides a model to help teams identify, document and benefit from lessons learnt.

Our coaches create an environment of continuous improvement where learning is no longer an accidental by-product, but part of a conscious choice.

We use a three-step knowledge management model – learn before, learn during, and learn after. This model is integrated into our Breakthrough Performance approach and becomes an essential component for any repetitive project or process.

The immediate result of applying the Exceed Knowledge Management Model is an accelerated learning curve, shared intelligence, improved performance, and higher levels of innovation.

Accelerated Learning

Knowledge Management has always existed in some form or another. On-the-job discussions, mentorship programmes, and professional training are all examples of informal knowledge management systems.

Our systematic three step approach to Knowledge Management is:

Learn Before – Einstein’s advice on time management was to use 90% of available time for planning, and 10% for execution. This principle is just applicable to project execution. The more focused time is spent on pre-project learning, the more this will enable you to properly plan each step of the project and work smarter. Pre-project learning is accomplished through team sharing, Peer Assist sessions, and subject matter expert interviews.

Learn During – Learning from others gives your team the knowledge to enter the execution stage with confidence. However, you can never completely plan for the unexpected, and there will be many steps and activities that, for better or worse, don’t go according to plan. Each of these deviations from the expected is an opportunity to learn.

We use After Action Reviews to identify activities that exceeded our expectations as well as areas where we didn’t make the mark.  Actions are assigned and closed out quickly and the lessons learnt are shared across the team.

Learn After – Upon conclusion of any project, we facilitate a comprehensive post-project assessment, conducted with the team. Any and all lessons learnt are collected, documented, and distributed. Teams and others who can benefit from the identified learning experiences are invited to a knowledge sharing session. This in turn forms part of their learning before and enables accelerated learning across the organisation.

Knowledge Management is fundamental to any continuous improvement journey and forms the foundation of the Exceed Breakthrough Performance process.