Applying Kaizen : Expert Facilitation

Though Kaizen originated in a manufacturing environment, its principles of waste reduction, customer focus, flexibility, and no tolerance for errors are valid in any business environment where timeliness and service are important, and tolerance for inefficiency is low.

Pat Browne, Exceed’s Kaizen expert knows from first-hand experience. Having spent four years introducing an award-winning LEAN Kaizen programme into a Scottish Local Authority, she has since used her experience in a variety of organisations across other sectors.

Pat has become known and respected as a leader in this field and is a regular speaker at LEAN Kaizen practitioner events. Her adaptation of the Kaizen approach is designed to achieve results in complex and challenging environments.

In a manufacturing environment, principles such as Just in Time production, quality, and small lot production refer to optimising the ‘conveyor belt’ production process while still giving the customer a top quality product. In adapting LEAN Kaizen for non-manufacturing environments, we have translated these principles into a language that is relevant and applicable in any business environment. The focus on identifying non-value adding activities and removing these from the process remains. Added emphasis is placed on the customer, and analysing the gap between what the organisation offers versus what the customer actually needs.

The introduction of LEAN Kaizen as part of Exceed's performance improvement offering is a win-win for Exceed and for our clients. For Exceed, it has meant the addition of a new skillset to our portfolio, focused particularly on organisations based locally in  and around Aberdeen, Scotland. For clients, it means that our LEAN Kaizen offer is backed up with the wealth of experience that Exceed brings having delivered performance improvement projects across various industries.

To find out how to make Kaizen work for your business, contact Pat Browne at +44 1224 577 943.