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Many organisations operate on the assumption “If it isn’t broke, don’t fix it”. As a result, by the time it is “broke”, the solution applied is often a quick fix or band aid. It treats the symptom but doesn’t remedy the actual root cause.

Exceed uses Apollo Root Cause Analysis as well as Six Sigma root cause thinking to look beyond the symptoms and quickly define actual root causes. We believe that by defining and addressing root cause, we will not only break the chain and prevent the problem from reoccurring, but will also realise significant process improvement and cost savings.

We tap into the expertise and knowledge of the problem within your team. Combining your team’s knowledge of “what happened” and “how it’s always been done” with our root cause analysis thinking, we are able to quickly identify any possible root causes and contributing factors that keep a team or process from performing at optimum levels.

Fishbone diagrams, Pareto charts and other problem-solving techniques are taken to a new level of effectiveness when properly applied within the context of root cause thinking.

Once we have defined all possible root causes, we identify the most cost- and time effective solution to break the chain.