Recent Client Feedback

We are proud of our reputation as an organisation that delivers results. We do so by working with your management and frontline leadership, and by ensuring total team involvement in the improvement process. At the completion of a project, more important than having met our objectives, is receiving positive feedback from our clients.

Following are some comments from recent clients in their own words. Names are withheld out of respect for client privacy:

“Whatever you thought was impossible, can become possible.”

- Operations Manager, Mining

“Over the past 12 months XCD have worked with our team to implement a continuous improvement programme. As a consequence a more rigorous plan-do-measure-learn approach has become embedded as the way we work. This has resulted not only in an improved rig performance but it has also contributed to the improved safety performance. In addition, initiatives such as publishing a rig CIP newsletter has also contributed to greater morale onboard.”

- Wells Site Leader, Deep Water Exploration Rig

"We do this planning and learning so we can make our mistakes around the table…!"

- Wells Site Leader, Offshore Mobile Rig

“I wish we’d introduced Kaizen years ago”

- Chief Executive (Public Sector)

"These are not consultants or death by initiatives, it is a fundamental methodology of implementing continuous improvement"

- Operations Manager, Mining

"I have enjoyed working with you over the past year and you really have made a difference in our operations. If you ever want to think about joining us please let me know."

- TL Leader

"I was very sceptical that this was just another process but I am convinced now that it is the only way to effectively plan and review an operation when we get the required expertise around the table together – You've convinced me!"

- Drilling Supervisor

“I want to thank you for the effort that you put in for the four business skills training courses that you presented to my vessels. I greatly appreciated your interaction with the teams during the course periods, at break times and even in the evenings. This course was GREAT VALUE for money for us, and so very much applicable to our business environment.”

- Vessel Manager, Offshore Mining Operation

“I was a bit sceptical at first but now I don’t know what we’d do without it”

- Public Sector Manager

"I'd like to take you out and buy you a very large beer for your single handed determination and diligence in delivering one of the toughest pieces of work you have cajoled and sold to the BU's. You will be sorely missed !"

“It has been absolutely great working with you guys. I have learned a lot from the Breakthrough Performance project and the various workshops you facilitated. It certainly made our ships work more efficiently.”